Egton and Brother to offer extended warranties

Egton and Brother have started to offer extended technical support to their products in what they are calling an industry first.

The new Healthcare Support Packs will offer a three-year extended warranty and telephone support during office hours five days per week for all Brother products sold through Egton. The warranty also includes on-site repair of faulty goods, or temporary replacements if repairs need to be undertaken offsite.

Terry Caulfield, corporate sales manager at Brother, said: "We had been wanting to introduce an extended warranty package for some time, and we understood the need for a specialist support partner, this is why we approached healthcare ICT specialists Egton."

Egton supply infrastructure and software to healthcare providers, and are a division of GP system supplier EMIS. The company has a team of 100 service engineers and has been running for 17 years.

Nick Helman, systems and warranty provision manager at Egton, said that as a supplier of Brother printers the company was pleased to introduce the new package. "This new extended service will, I’m sure, enhance the customer experience of Brother printer ownership."

In a separate announcement, EMIS have posted dates of a road show featuring demonstrations of their software and technology and exhibits from their partners, which include Egton.

The show will visit sports stadia across London and the north-west between February and April, with more dates planned elsewhere in the country. More information can be found on the EMIS website at www.emis-online.com/news.asp.