UHB predicts patients who will DNA

  • 22 March 2010

University Hospitals Birmingham NHS Foundation Trust has developed a predictive Did Not Attend system that identifies in advance the patients most likely to miss their appointment.

The new system, developed in-house at the trust, is built on algorithms that identify the patients due to come into the outpatient’s clinic but are unlikely to keep their appointment.

Factors analysed include having missed an outpatient appointment before, living far away, their age and the speciality of care that they are coming in to.

Daniel Ray, director of informatics and patient information at the trust, tells E-Health Insider in his latest video diary: “The algorithm assigns points to calculate the likelihood of patients who will DNA for whatever reason.

“We’ve then put two individuals in place in our call centre, who are proactively calling people to rebook or confirm dates.”

The trust is also carrying out research by looking at the reasons why patients cannot attend in order to improve its service.

“We’re hoping that by putting this extra step in, rather than just sending texts or letters in the post that we can actively reduce DNAs,” Ray added.

Initial results collected by the trust show that around 11% of patients are completely unaware of their appointments, predominately due to a change in address where the letter has been sent.

Ray added: “The trust is using data and informatics to directly improve the trust’s performance because for so long and in so many organisations data and informatics are used to monitor and report on performance but I’ve not seen many places where it is used to improve performance.”

Ray will be updating EHI on the results of the project in his future video diaries.

Related video diary

Daniel Ray 19.03.2010, ‘Using data to improve operational performance’

Subscribe to our newsletter

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Sign up

Related News

Dunscombe and Martins announced as Rewired 2025 keynotes

Dunscombe and Martins announced as Rewired 2025 keynotes

Professor Rachel Dunscombe and Professor Henrique Martins have been named as keynote speakers at Digital Health Rewired 2025.
Digital Health Coffee Time Briefing ☕

Digital Health Coffee Time Briefing ☕

The latest Coffee Time Briefing includes Leeds Teaching Hospitals trialling an app to remotely monitor heart rhythm disorders in patients.
Health tech can help reframe ageing as an opportunity not a problem

Health tech can help reframe ageing as an opportunity not a problem

Edinburgh's new Global Research Institute in Health and Care Technologies is working on solutions that will enable more people to age well, writes Professor Alan…