Carewatch provides high-quality home care to thousands of people throughout the UK, supporting its service users with everything from personal care and household chores to trips out and vital companionship. But slow, outdated paper-based systems and processes were having a serious impact on their services, affecting everything from staff efficiency to scheduling and the time it took to receive payments from local authorities.
Inefficiency was the big issue. Carers’ weekly schedules were delivered by post and were sometimes delayed, meaning appointments with service users needed rescheduling at the last minute. Paper was a problem too. Keeping on top of all the admin proved challenging as well as costly.
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