NHS Fracture Clinics in the U.K. are notoriously busy. At Royal Berkshire NHS Foundation Trust, it is no different.
The service is led by a team of consultants with a team of registered nurses, healthcare assistants, plaster technicians and clerical staff, often treating thousands of patients every year who have visited A&E with a suspected fracture.
Staff at the Trust’s Fracture Clinic were dealing with large patient throughput, leading to long wait times for patients leaving A&E, overrun clinics, and increasing DNAs. The Trust knew they had to look at a better and more efficient way to run this service.
They set about revolutionising their fracture clinic processes, aiming to see patients faster from A&E, reduce DNAs, create financial efficiencies and improve patient experience. And so, the quest to go ‘virtual’ began.
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