Servelec and Mayden join forces to integrate patient records

Two suppliers have embarked on a journey to integrate their software systems in a bid to provide better care for Lincolnshire Partnership NHS Foundation Trust.

Servelec’s Rio electronic patient record (EPR) and Mayden’s iaptus digital care record for psychological therapies are now interoperable to provide a more joined up view of patients.

The first of its kind deployment paves the way for further integration in other areas across the UK.

iaptus supports more than 60% of NHS Improving Access to Psychological Therapies (IAPT) services, while Servelec’s software is used in 45 trusts across the UK.

Carolyn Holmes, head of informatics at the trust, said: “This will ensure our clinicians have all relevant information to deliver safe and effective care to our patients.

“We identified having two clinical systems and not having the function to share information was an issue. We wanted to continue to use both systems, each with specific functionality, but needed a way in which these could integrate.”

Previously the trust used both systems to record information on a patient, depending on point of entry into primary or secondary care.

Health workers would check both systems for relevant information in patient records as part of a patient’s care journey, leading to duplication of effort and possible missed information.

The integration allows care professionals to receive automatic flags when patients have matching records and provides an up-to-date view of each patient and their care pathway in one simple workflow.

The switch from manually searching both records for patient history saves time and eliminates potential risk.

“With this new development, our systems allow staff timely access to all the information they may require. This also means our patients do not need to retell their story to multiple professionals and we have all the information available to determine the most appropriate care and support,” Holmes added.

“This was something very specific to our current needs but was recognised as having potential benefits to other organisations using multiple electronic patient record systems.”

The integrated solution is now available to all trusts who have both Rio and iaptus.

Pamela Weeks, director of corporate enablement at Servelec, said, “We partner with best-of-breed technology providers to deliver innovative solutions to our customers.

“Lincolnshire had a clear idea of what they wanted to achieve with the Rio and iaptus integration and we’re proud to have collaborated on this project. We encourage other trusts to embrace technology and integrate systems where possible, benefitting not only the trust, but workers and patients as well.”

Chris Eldridge, director of operations at Mayden, added: “This integration between iaptus and Rio is ultimately about improving care for patients, and we are excited about what this development means for our customers.”