North West London CCG seeks opinions on online GP services

  • 11 November 2021
North West London CCG seeks opinions on online GP services

NHS North West London Clinical Commissioning Group (CCG) is seeking public views on online GP consultation services.

The CCG is working alongside local Healthwatches to find out from residents in North West London about how they feel about online GP services. The aim is to gain a better understanding of how patients view the service – what works about it, what doesn’t work and what could be improved on.

Online GP services enable anyone registered with a GP practice to access healthcare help via the internet. The service can be used for non-urgent medical advice; making an appointment with a healthcare professional; accessing support for a long-term condition; or administrative help such as requesting a sick note.

The use of online services was accelerated in response to the Covid pandemic, where many GP surgeries switched to remote appointments. As normal services start to resume, many surgeries continue to offer online services, alongside the traditional face-to-face options.

A poll from ORCHA found a clear appetite for digital health tools, as people look to take more control of their health. Despite this, there does need to be an awareness of how digital health services may impact on inequalities.

NHS North West London Clinical Commissioning Group hopes to use the results of its survey to help improve what they offer and ensure its online services remain beneficial to everyone who uses them.

Professor Ian Goodman, clinical lead for primary care digital strategy, North West London CCG, said: “The pandemic shined a light on the importance of the NHS keeping up with the times and providing a service that is high quality both on and offline.

“It is our sole aim to always deliver care that is beneficial to our patients and the public. We’re really looking forward to having Healthwatch on-board with this important work and sharing their expertise on listening to the public through research and engagement.”

Anyone registered at a GP surgery within Brent, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, Kensington and Chelsea or Westminster is able to complete an online survey to share their views and help shape online services for the better. The survey closes 5 January 2022.

Subscribe to our newsletter

Subscribe To Our Newsletter

Subscribe To Our Newsletter

Sign up

Related News

One in five GPs using AI tools in clinical practice, finds BMJ survey

One in five GPs using AI tools in clinical practice, finds BMJ survey

An online survey of UK GPs by the BMJ has revealed that one in five are using generative AI tools such as ChatGPT in clinical…
Digital Health Coffee Time Briefing ☕

Digital Health Coffee Time Briefing ☕

Today's edition includes GOSH using AI to help identify Parkinson's Disease and a look at the challenges of evaluating digital health tech.
Getting the best out of population health requires learning health systems

Getting the best out of population health requires learning health systems

A rapidly evolving digital infrastructure offers potential for population health speakers told a session at Digital Health Rewired24 earlier this month. 

1 Comments

  • It is worth mentioning, for context, that just under 4%* of the patients in NW London CCG are registered with Babylon’s GP at Hand.
    *March 2021

Comments are closed.