Greenwich Health chooses Cleo Systems’ urgent care solution

Greenwich Health has implemented Cleo System’s integrated urgent care solution, Cleo Core UTC, to use at Queen Elizabeth Hospital in Woolwich to manage the flow of patients at its Urgent Treatment Centre.

Through the new system, Greenwich Health will be able to receive bookings from NHS111, manage the waiting room and clinically triage and refer patients seeking help.

In the next few months the system will also be integrated with the digital ‘front door’ kiosk-based Streaming and Redirection solution from NHS Pathways. As a result, patients arriving at the Centre can use a digital triage tool to assess their symptoms before being seen by a clinician. This will help ensure they are seen quickly and in the correct setting.

David James, CEO of Greenwich Health, said: “We did our due diligence in choosing Cleo Systems as our provider, having also looked at several other products. Cleo was a clear choice from our perspective. As well as being sensibly priced, the functionality and usability impressed our clinicians in particular.

“Our UTC and GP leads were impressed with the way Cleo is intuitive and easy to use and, naturally, the robust security measures that are in place are really important to us. Being able to view the GP record within Cleo is key, with patient information being easy to access.

“The team at Cleo Systems have been very agile and responsive to requests for change within the solution to fit with our patient flow, and we look forward to this level of flexibility and interoperability supporting our growth going forward.”

The interoperability of the solution means that patients who initially come into the centre but who need to be redirected to the emergency department, can be transferred easily. The patient won’t need to explain their symptoms to more than one clinician, enhancing their experience and speeding up care.

Emma Dew, head of customer experience & marketing, Cleo Systems, said: “Working with the Greenwich Health team for our first London-based UTC go-live has been both collaborative and efficient, moving from award of the contract to system go-live in just a few weeks.

“The team at Greenwich Health share our ‘patient first’ ethos and it has been great to be an extended part of their team whilst they stood up their brand new UTC service with such passion and commitment to patient care.”

The deployment of Cleo Core UTC, formed part of the winning submission when Greenwich Health made a competitive tender for the urgent treatment centre, from Healthier Greenwich Partnership. The solution has previously been deployed at Blackpool and Morecambe Clinical Assessment Service (CAS).