Digital Health’s monthly roundup of contracts and go lives 

Digital Health’s monthly roundup of contracts and go lives features Jersey General Hospital’s launch of its Maxims EPR, encouraging results from Dudley Group’s new patient portal and Cornerstone Practice and HealthCare rolling out a new cloud telephony system.

Jersey General Hospital goes live with Maxims EPR 

Jersey General Hospital has successfully implemented the MAXIMS electronic patient record (EPR) system across all departments, marking a significant milestone in the Government of Jersey’s digital health transformation programme. 

Back in October 2021, the Government of Jersey selected IMS MAXIMS as its preferred EPR supplier, with the aim of fostering sustainable improvements in clinical care for its residents. 

The collaboration supports the Jersey Care Record and will also help propel the island forwards in its bid to achieve the highest level of digital maturity: HIMSS Level 7. 

The new EPR delivers a safe and paperless clinical record that is supported by a comprehensive patient management solution. It will enhance both security and efficiency in Jersey’s healthcare delivery. 

The Government of Jersey has also signed a contract on 29 June, with IMS MAXIMS for the delivery of PreView – the company’s sexual health solution.  

Dudley Group NHS FT sees benefits of new patient portal 

The Dudley Group NHS Foundation Trust has launched the Healthcare Communications’ Patient Portal and as a result has seen a reduction in Did Not Attends (DNA) and cost savings by reducing paper letters. 

The solution has been deployed across 148 outpatient departments in a bid to revolutionise patient engagement, experience and to meet national targets to reduce waiting list backlogs. 

The implementation process started in March this year, and the trust is anticipating it will see significant costs on its former printing efforts alone, including cost savings of at least £10,000 and time savings of 780 hours a year. 

In the four months since implementation, the trust has avoided 7,329 missed appointments, and reduced the DNA rate by 5%. This has allowed it to make progress in working efficiently through its backlog of patients on the waiting list. 

The new digital communication method is optional and patients are free to opt out and instead receive paper communications. 

Liverpool Women’s NHS FT first to go live with MEDITECH Expanse EPR 

Liverpool Women’s NHS Foundation Trust has gone live with MEDITECH Expanse, a full-scale, intuitive and interoperable electronic patient record (EPR). 

The EPR’s cloud-based systems drive better outcomes and enable treatment across care settings. Expanse delivers mobile, customisable solutions that promote usability and improve efficiency for staff. 

The trust has moved to MEDITECH Expanse EPR 27 years on from when it first went live with MEDITECH Magic. 

The go live marks a significant milestone for MEDITECH, who also provide the EPR at Alder Hey Children’s NHS Foundation Trust. 

Cornerstone Practice and HealthCare rolls out cloud telephony system 

NHS GP practice Cornerstone Practice and HealthCare has implemented X-on Health’s cloud telephony system to ensure staff can handle high call volumes and patients can quickly access the service they need. 

The general practice has four surgeries in Blackburn with Darwen and provides services for around 26,000 patients. In total, the deployment took less than three months. 

Cornerstone Practice selected Surgery Connect from X-on Health, and as part of an accelerator programme spent time considering carefully the workflows that it needed to support. The accelerator programme was set up by NHS England to help practices make high-impact improvements. 

The new call flow includes options that allow callers to leave the main queue, some of which take them to other technology-enabled services. The system deals with the highest volume of calls first and the low priority options – such as sales reps – at the end. 

Cornerstone Practice configured its systems so that the first option for patients is to order a repeat prescription – a big part of its call volume. This enables a large number of patients to be directed to the relevant team quickly. Picking up test results is another early option and includes a recorded message explaining key information to patients. 

Greenwich Health chooses Cleo Systems’ urgent care solution 

Greenwich Health has implemented Cleo System’s integrated urgent care solution, Cleo Core UTC, to use at Queen Elizabeth Hospital in Woolwich to manage the flow of patients at its Urgent Treatment Centre. 

Through the new system, Greenwich Health will be able to receive bookings from NHS111, manage the waiting room and clinically triage and refer patients seeking help. 

In the next few months the system will also be integrated with the digital ‘front door’ kiosk-based Streaming and Redirection solution from NHS Pathways.

As a result, patients arriving at the Centre can use a digital triage tool to assess their symptoms before being seen by a clinician. This will help ensure they are seen quickly and in the correct setting. 

The interoperability of the solution means that patients who initially come into the centre but who need to be redirected to the emergency department, can be transferred easily. The patient won’t need to explain their symptoms to more than one clinician, enhancing their experience and speeding up care.