West Northamptonshire to launch cloud-based social care system

West Northamptonshire Council has signed a five-year contract with social care specialist System C to implement its cloud-based case management app for adult social care in the region.

The Liquidlogic system is due to go live in February 2025, with the aim of offering an integrated, comprehensive single view of individuals.

It will incorporate patients’ GP’s data and provide residents with the ability to manage their own records through a customer-facing portal.

Once live, the solution will be used daily by a council workforce of more than 500 staff providing complex care and support to more than 4,500 residents.

More widely, it will also be accessed by other users including social care providers, carers, and the voluntary sector.

Cllr Matt Golby, cabinet member for adult care, public health and regulatory services at West Northamptonshire Council, said: “This move aligns with our vision to transform West Northamptonshire into a digitally inclusive community, where all residents can conveniently access council services.

“We chose System C because of the quality of its system and the exemplary standard of data it could provide, with a high level of importance focused on usability and seamless integration with the contract finance system.

“We wanted a platform that could provide a fully flexible and intuitive solution, and System C demonstrated it could meet that essential need”.

The new case management app will include an integrated finance system with the key benefit of streamlining assessment and payment processes, with the aim of enabling the council to enhance efficiencies and take a proactive approach in managing referrals for individuals requiring adult social care services.

For residents, it will provide a dedicated portal where they can manage their account from one login, providing improved access for self-managing their records.

Nick Wilson, chief executive at System C, said: “Understanding the constraints of council budgets, we are committed to developing innovative solutions that empower councils like West Northamptonshire to enable self-management for individuals while offering council staff the flexibility to adapt to local operational methods.

“Our social care technology provides a holistic view of care records from a single platform, so teams can manage their workload, support vulnerable people and families and deliver statutory services as efficiently as possible.

“This approach simplifies the work of practitioners, enabling them to deliver enhanced support in a more streamlined way.”

In June 2024, University Hospitals of Derby and Burton NHS Foundation Trust rolled out System C’s BadgerNet electronic patient record and Badger Notes online portal in its maternity services.