Explore how a leading provider of neurodevelopmental healthcare services revolutionized its referral process by integrating scientifically validated tools for ADHD and ASD into its established business systems. This case study highlights the significant advancements in operational efficiency and patient experience achieved through integration, offering valuable insights for the broader field of behavioral health.
The collaboration between Psicon, a neurodevelopmental healthcare provider, and MHS. Inc., developer of industry-standard psychological assessments, involved operational, technical, and clinical stakeholders. Reducing the complexity of accessing care for patients while ensuring they were supported was paramount. The objective was to expand Psicon’s capacity to manage more patients and services without compromising quality, thus creating a scalable solution that could accommodate growing demand.
By embedding key rating scales into Psicon’s platform via API, the entire assessment process was automated. Within 6 weeks, the average referral time had decreased from 60 days to 9 days and assessment completion time was reduced by 85%. Psicon’s collaboration with MHS not only enhanced internal operations and patient services but also significantly increased access and reduced wait times.
These improvements have enabled Psicon to scale for future demand and to allocate more resources to clinical care, resulting in a greater positive impact for patients and their families.
