North London Mental Health Partnership goes live with PHR

North London Mental Health Partnership (NLMHP) has gone live with a personal health record (PHR) and patient engagement platform from Patients Know Best.

The partnership, which comprises Barnet, Enfield and Haringey Mental Health NHS Trust and Camden and Islington NHS Foundation Trust, went live with the solution on 31 July 2024.

Through implementing the solution, NLMHP aims to identify mental health deterioration in service users earlier to prevent the need for inpatient crisis treatment.

The platform will be used to share information, such as appointments and digital documentation, with service users.

It will also incorporate interactive tools such as questionnaires, shared care planning, symptom tracking, a personalised digital library of resources, and device integration.

Sarah Wilkins, chief digital information officer at NLMHP, said: “We’re delighted to expand our relationship with Patients Know Best across all the mental health services we provide in North London, and see the further benefits this will bring our service users, their carers and families in accessing their information in a more timely, convenient and accessible way.”

The solution will enable mental health service users to share their medical history in their own words, to prevent the need to repeat their history to new professionals or teams treating them.

It is also hoped that the platform will improve did not attend (DNA) rates through sending correspondence digitally and reduce administrative burden on staff.

Mohammad Al-Ubaydli, chief executive and founder at Patients Know Best, said: “NLMHP’s digital patient strategy is driven by service user needs and PKB is excited to be part of their journey to facilitate this.

“We are delighted to expand our programme of work in a mental health setting across North London, providing a truly integrated approach to sharing healthcare data with citizens.”

NLMHP signed a three-year contract with Patients Know Best in May 2024.

Other NHS organisations in London which have contracted with Patients Know Best, include North East London Integrated Care System (ICS), North West London ICS, and South East London ICS.