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NHSmail likely to run another year

The Cabinet Office has been asked to agree an extension to the current NHSmail contract to allow more time for a replacement to be procured; probably from a single supplier.

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CSU numbers drop again

The steady process of attrition of commissioning support units is continuing, with the NHS Commissioning Board announcing that another two CSUs are to merge.

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Customer platform ‘a state of mind’

The ‘customer service platform’ being created by the NHS Commissioning Board will encourage the health service to think differently about the way it interacts with patients and potential users, its director has said.

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Reports interrogated at ECR 2013

Novel IT tools can make a positive contribution to efficiency in the radiology department – but good human communication is needed too, a session at ECR 2013 in Vienna heard.

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