call centres

Archive
3 April 2006

NHS Direct staff could face job cuts

Jobs at NHS Direct may be cut by up to a third, and nurses replaced by non-medical call centre operatives,
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28 February 2006

NHS 24 cuts numbers of ‘call-backs’

Scotland’s health advice helpline NHS 24 has reduced the percentage of ‘call-backs’ to patients to less than 20% from a
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13 December 2005

National appointment booking line scales up

The national Choose and Book Appointments Line (CABAL) is now handling about 6000 calls a week with about three quarters
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29 November 2005

Technology effective in dementia home care

Assistive technology for dementia sufferers living at home can be cost-effective, increase patients’ independence and deliver support to unpaid carers,
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6 September 2005

GP negotiators considering extra C+B incentives

GP representatives and the health department’s pay negotiators are looking at ways that GPs can be paid through the GMS
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