Helpline

Archive
16 September 2009

NHS Direct Wales ‘needs new direction’

NHS Direct Wales provides a valuable service but needs to be better integrated into the wider unscheduled care system, according
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3 August 2009

KPMG to provide digital strategy for NHS

The Department of Health has commissioned management consultants KPMG to report on a vision for a digital strategy for the
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28 July 2009

Lords question flu response

Members of the House of Lords have told the government they have “significant concerns” about the delay in the launch
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14 July 2009

Public asked for views on HealthSpace

Patients are being invited to give their views on the future development of the Department of Health’s personal health record
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5 June 2009

Extend phone outreach: expert group

NHS Direct and NHS walk-in centres could provide more telephone-based outreach services to patients with long term conditions, according to
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19 May 2009

Call centres face 084 number inquiry

Call centres run by central government have been given until the end of June to submit information on their use
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12 May 2009

Interim flu line plans unveiled

The Department of Health is drawing up plans for an interim flu line after admitting that its National Flu Line
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5 May 2009

DH delays 084 number decision

The Department of Health has delayed making a decision on whether it should ban the use of 084 numbers in
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16 February 2009

Contraceptives advice online

NHS Direct has launched an online emergency contraceptive advice tool. The Contraception Checker aims to deal with enquiries about emergency
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29 January 2009

SCR patient consultation could be cut

The length of the patient information programme run before Summary Care Records are uploaded to the Spine could be cut
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