Helpline

Archive
8 January 2009

NHS Direct takes 250,000 festive calls

NHS Direct received more than a quarter of a million calls over the Christmas and New Year break, an increase
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6 January 2009

NHS Direct’s 68 revenue sharing numbers

NHS Direct has almost 70 revenue-sharing telephone lines in addition to the 0845 number for its health advice line, a
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6 January 2009

NHS 24 takes call every two seconds

Scottish health helpline NHS 24 received one telephone call every two seconds at the height of demand for its service
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16 December 2008

Official consultation on 084 numbers

The Department of Health has launched a three month consultation on whether it should ban the use of 084 numbers
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8 July 2008

NHS Lothian declares ‘data amnesty’

A Scottish health board has declared a data amnesty after a community health worker lost a USB stick containing personal
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23 May 2008

Records of 38,000 Isle of Wight patients lost

An encrypted back-up tape containing the medical records of over 38,000 patients from the Isle of Wight PCT has gone
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31 March 2008

Entries open for BT e-Health Insider Awards 2008

New categories in the BT e-Health Insider Awards 2008 launched today will reward excellent work by healthcare information and communications
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4 January 2008

NHS Direct demand breaks seasonal records

Over one million people contacted NHS Direct in England over the 11 day Christmas and New Year holidays, breaking all
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9 November 2007

NHS 24 signs new deal with Clinical Solutions

NHS 24 has extended its contract with Clinical Solutions for its telephony-based out-of-hours decision support system for the next three
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2 April 2007

Police recover stolen NHS laptop

A laptop stolen from Nottinghamshire Teaching Primary Care Trust containing the names, addresses and dates of birth of 11,500 children
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