NHS Direct

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Dial 111 for an emergency

It’s been another bad week for NHS 111. Lis Evenstad reports on a service that is becoming a by-word for
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Inquiries needed into NHS 111 ‘disgrace’

The government should announce a parliamentary inquiry into the chaotic contracting and deployment of NHS 111, a BMA spokesperson says.
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NHS Direct withdraws from 111

NHS Direct is withdrawing from all of its NHS 111 contracts saying they are “financially unsustainable”.
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NHS Direct 0845 closure costs £70m

The decommissioning of NHS Direct’s 0845 telephone service in favour of NHS 111 has cost nearly £70m, says a National
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NHS Direct cancels 111 contracts

NHS Direct has cancelled contracts to provide NHS 111 in North Essex and Cornwall and revealed that all of its
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NHS Direct plunges into red

The on-going crisis in the roll-out of the NHS 111 service has pushed NHS Direct into deficit just one month
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BMA calls to halt NHS 111

GP leaders have called on the government to delay the launch of NHS 111, claiming patient safety is being sacrificed
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NHS 111 in ‘total meltdown’

The Manchester NHS 111 service went into “total meltdown” on its first night and the BMA’s General Practitioners’ Committee has
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NHS Direct cuts hit admin staff

NHS Direct is slashing its back-office costs in half and expects to make more than 300 whole time equivalent staff
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Slippage in 111 go-live covered

Contingency plans are in place to continue to provide the 0845 health advice line for up to half of England
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