NHS Direct

Archive
3 February 2011

NHS Direct has terrible winter

Some patients calling NHS Direct had to wait more than 24 hours to speak to a nurse during the Christmas
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11 January 2011

NHS Direct contacts move online

NHS Direct’s online services were used more often than its telephone helpline during the festive season, newly-published statistics show.
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20 December 2010

DH calls for more 111 pilots

The Department of Health has sent letters to strategic health authorities to invite expressions of interest in piloting the NHS
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10 December 2010

NHS Luton starts third 111 pilot

NHS Luton has become the third and final pilot area to launch its NHS 111 number for urgent, non-emergency calls.
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7 September 2010

Call to add 0345 to NHS Direct-111 mix

NHS Direct has been urged to allow patients to use 0345 as an alternative to the current 0845 number, before
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31 August 2010

NHS Direct – number not service to go

Health secretary Andrew Lansley told reporters last week that NHS Direct would be replaced with a new 111 service, but
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29 August 2010

Row brews over end of NHS Direct

The government has defended its decision to scrap NHS Direct and replace it with a new 111 number service.
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17 August 2010

111 number goes live

The 111 number has gone live in County Durham and Darlington. The new three digit number is being used to
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27 July 2010

NHS Direct to extend home working

NHS Direct has announced that it will treble the number of staff covered by its home working pilot by March
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5 July 2010

Hine calls for evaluation of flu line

A review of the UK’s response to the swine flu oubreak has urged the Department of Health to commission an independent evaluation of
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