Becoming a chief information officer in the NHS is a big step. To recognise this, the Health CIO Network is putting together a handbook for new health CIOs; and, indeed, practising CIOs who want to reflect on aspects of their job.

EHI is grateful to the authors who have agreed to get this project underway. More authors are sought – the contents page gives an idea of the kind of contributions that we are looking for. If you would like to fill in a chapter, or have a great idea for one, then please contact EHI managing editor Lyn Whitfield for more details.

Chapter 2 Contents

Chapters

1

Welcome and introduction

An introduction to the Health CIO Handbook, its aims, objectives and intended audience.

4

Transition guide to becoming a Health CIO

A transition guide to becoming a Health CIO, what should you expect, what mistakes should you try to avoid.

6

Partnering with CCIOs and other clinicians

How can CIOs most effectively partner with clinicians?

8

Future challenges

An examination of some of the ‘near future’ disruptive challenges that Health CIOs should think about preparing for; big data, genomics and the digital patient.

9

Breaking through the silicon ceiling

As a successful Health CIO, you have a lot of skills. How do you use them to secure the next step in your career? And what, exactly, do Health CIOs bring to the executive table?

Informatics professionalism

Professionalism is like a rainbow: wondrous to behold but complicated to explain; easy to spot but difficult to pin down.

At work, one of the highest accolades that you can be given is to be called a “true professional”. It’s a simple phrase that sums up the blending and integration of a variety of skills.

Professionalism tends to be thought of as conducting yourself within a code of ethics, with integrity, accountability, and excellence.

It means communicating effectively and appropriately and always finding a way to be productive. High quality work standards, honesty, and respect for others are also part of the package as are teamwork and collaboration.


“Professionalism is doing the right thing when no-one else is looking.”

Why is professionalism important?

Professionalism is the cornerstone for building a reputation that commands the respect of society; to be considered the equal of other professionals such as lawyers, doctors, nurses, engineers, architects and accountants.

Being seen by others as a professional is the foundation for gaining recognition for your abilities and achievements. Being a professional is important because it is a way to invest in yourself.

What is a professional?

A professional is someone who cares enough about what they do to take personal responsibility for self-improvement. They are prepared to broaden their capabilities and face up to the personal accountability required to work in the service of others.

A professional never stops learning, not just for the sake of learning, but to be better at what they do. A professional believes that lifelong learning enhances their self-image and that, by applying their skills in accordance with a code of practice, they will earn the respect of others.

A professional is an individual who:


“Your reputation as a professional is determined by the lowest standard that you tolerate not the highest that you have achieved.”

How do you achieve professionalism? A few ‘golden rules’

Learning – “What you know”

Action – “What you do”

Behaviour – “How you do it”

Why have professional bodies been created?

Professional bodies have been set up to further the interests of their individual members by providing independent collective leadership to enhance the profession’s reputation and influence.

Professional bodies also have an important role in safeguarding the public interest through defining, maintaining and enforcing high standards of training and ethics.

Many professional bodies also act as learned societies for the academic disciplines underlying their professions. They are involved in the development and monitoring of educational programmes, and the updating of skills. This may include certification to indicate that a person possesses relevant qualifications in the subject area.

What is the value of registration with a professional informatics body?

Public registers have been set up for the common good; to protect the public through the application of professional standards and the regulation of individuals who fall below them. They are an essential component in building and maintaining public trust and professional reputation.

Professional registration promotes high standards of behaviour and ethics. Registration with a professional body is, in some cases, a legal requirement and the primary basis for gaining entry and setting up practice.

Registers are risk based, which is why some are a mandatory legal requirement or part of a licence to practise, while others are voluntary. They are open to all so anyone (public or employers) can look up the details of a registered practitioner when they are making decisions about:

Taking personal action to join a publicly open register is a demonstration that you are prepared to face up to a moral obligation to apply your knowledge and skills in ways that benefit society as a whole or, at the very least, “do no harm.”

What is the value of professional informatics registration for the public and patients?

The public and patients can be assured that:

What are the benefits of membership of a professional informatics body?

Individual members will be able to:

There are other wider, public interest benefits too:

So, what’s the minimum commitment required from every chief information officer?

If they really want to be considered a professional, never mind an information leader, then every CIO should:

Further reading:

To find out more about professionalism and why you should take it seriously, have a look at the following:

  1. Federation of Informatics Professionals
    www.fed-ip.org
  2. “Professionalism in healthcare professionals”
    – report by the Health & Care Professions Council published May 2014

    www.hcpc-uk.org.uk
  3. The Professional Standards Authority
    www.professionalstandards.org.uk
  4. “Dilemmas and Lapses”
    - Report by the National Clinical Assessment Service 2009
    www.ncas.nhs.uk/events/conferences/previous-conferences/professionalism-dilemmas-and-lapses/
  5. The Engineering Council
    – Benefits of Professional Registration

    www.engc.org.uk/benefits.aspx
Dr Gwyn Thomas

Dr Gwyn Thomas is chairman of UK Council for Health Informatics Professions, which runs the national professional register for NHS Informatics staff. He is also secretary of the BCS Health Executive.

His main pre-occupation is to try and raise the profile and professional standing of Informatics professionals by promoting collaboration between all of the national professional informatics bodies, through the newly created Federation for Informatics Professionals, of which he is also the chair.

Gwyn is Hon Professor of Informatics in the Medical School Swansea University, designing and delivering the leadership programme of the University’s Masters Degree in Health Informatics. He has been the CIO for Welsh Government, responsible for the all-Wales Public Services Digital Strategy and has previously held national leadership positions in the NHS in England and Wales.

He also has directorships in a few SMEs providing innovative products, information services and consultancy to the public sector.

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